Welcome to BEYOND-CO LTD, trading as Totap. By accessing or using our website (the “Site”) and our services, you agree to be bound by these Terms and Conditions (the “Terms”). If you do not agree to these Terms, please do not use our Site. We ask you to periodically review this page alongside our Privacy Policy, as it may change from time to time. If something is unclear, please contact us.
Please note: Where Totap is mentioned throughout the following policy, this represents BEYOND-CO LTD.
1. Introduction
These Terms govern your use of our Site and services provided by Totap (“we,” “us,” “our”). We sell NFC-enabled cards and other NFC-enabled solutions through our eCommerce platform. Our company is based in the United Kingdom, and these Terms are governed by the laws of England and Wales.
2. Use of the Site
You must be at least 18 years old to use our Site.
You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
3. Orders and Payments
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service (or any part or content thereof) without notice at any time.
Payment must be made at the time of purchase. We accept various forms of payment, including credit/debit cards and other payment methods displayed on our Site.
4. Shipping and Delivery
We offer free shipping on all orders placed directly on our website – www.totap.co.uk.
Our fulfilment partners are Royal Mail, and we use a range of their services, such as Tracked 48 and Signed For 1st Class, depending on the order.
At this moment in time, we can only accept orders that are delivered within the UK.
For our non-bespoke cards, our standard delivery is up to 5 working days. For bespoke orders, please allow up to 10 working days.
If you have any issues with your delivery or have any questions related to shipping, please contact us.
5. Returns and Refunds
Non Custom Orders
If you are not satisfied with your purchase, you may return the product within 30 days of receipt for a refund or exchange, provided the product is in its original condition and packaging.
To initiate a return, please contact our customer service team at support@totap.co.uk for instructions.
Refunds will be processed within 3 working days of receiving the returned item.
Custom Orders
If you are not satisfied with your purchase, please contact our customer service team at support@totap.co.uk to discuss your options.
6. Warranty
We value customer satisfaction and confidence in our products. We use one of the highest grades of NFC cards with NTAG216 chips, which offers a 100,000-tap lifespan.
In addition, we offer a comprehensive warranty against defects in materials and workmanship for our cards. This warranty ensures that if your Totap card is not functioning as promised under normal use, we will provide you with a replacement, adhering to our commitment to quality and customer service.
Please note that this does not cover obvious signs of negligence or deliberate damage to the card.
7. Intellectual Property (Ours & Yours)
All content on our Site, including text, graphics, logos, images, and software, is the property of Totap or our content suppliers and is protected by intellectual property laws.
You may not reproduce, distribute, or create derivative works from any content on our Site without our express written permission.
Totap products and resources are not affiliated with any brands displayed and sold on this website or any of our other channels.
8. Privacy Policy
We are committed to protecting your privacy. Our Privacy Policy, which sets out how we collect, use, and protect your information, can be found by clicking here.
9. Limitation of Liability
To the fullest extent permitted by law, Totap shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Site or products.
Our total liability to you for any claim arising out of or relating to these Terms or your use of the Site or products shall not exceed the amount paid by you for the product(s) in question.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts located in England and Wales to resolve any dispute arising out of or relating to these Terms or your use of our Site.
11. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site following any changes constitutes your acceptance of the new Terms.
12. Contact Us
If you have any questions about these Terms, please contact us at:
BEYOND-CO LTD t/a Totap
Suite 1, 1st Floor, 1 High Street, Southend-on-Sea, Essex, SS1 1JE
hi@totap.co.uk
0333 224 0028
